Your Privacy

Privacy Policy

Last updated: 28 June 2026

Sarah Stoute Bespoke ("we", "us", "our") respects your privacy. This policy explains how we collect, use and protect your personal information when you shop with us online, in accordance with the New Zealand Privacy Act 2020.

Information we collect

• Your name, email address, delivery and billing address, and phone number.
• Order details, and optionally your wedding date if you choose to share it.
• We never collect or store your card details. All payments are processed securely by Stripe.

How we use your information

• To process, fulfil and deliver your order.
• To send order confirmations, shipping updates and respond to your enquiries.
• To improve our products, service and website.
• To meet our legal and tax obligations.

Who we share it with

We only share what is necessary to run our store: Stripe (to process payments), our email provider (to send your order emails), and our courier partners (to deliver your order). We never sell your personal information.

Cookies & analytics

Our website uses essential cookies to function, and may use basic, privacy-respecting analytics to understand how the site is used so we can improve it.

Keeping your information safe

Your data is transmitted over a secure, encrypted (HTTPS) connection and handled by reputable providers. We retain order records only as long as needed for legal and accounting purposes.

Your rights

You may request access to, or correction of, the personal information we hold about you at any time.

Contact us

If you have any questions about this policy or your information, please get in touch via our contact page.